- We accept exchange and refund within 14 days from order delivery to the customer.
- The item/s needed to be exchanged or refunded should be in the same condition as how it was delivered to the customer. Any items of any kind that were given with the products purchased for free must also be returned.
- In case of refund there will be a deduction of 5% – on the total value of the item/s , unless there was a defect in the product or we have sent a wrong model/size than what the customer has chosen.
- Refund process takes 10 working days.
- In case of exchange the customer will pay for delivery fees for the exchange shipment , unless there was a defect in the product or we have sent a wrong model/size than what the customer has chosen , then JOVLY will pay for the exchange shipment delivery fees.
- How can I request a refund?
- You can submit return or exchange request from your orders page or Email us at info@jovlyeg.com
- Submit a return request which indicates the order number that you wish to return and confirm.
- Prepare (your products) with the invoice and make sure it is well packaged.
- Upon completing the above-mentioned steps, you can deliver your returned products to the shipping company representative,
Refund process:
- Once products reach our warehouse, they are examined.
- For suitable products that are accepted, you’ll be reimbursed according to your payment method.
- If you place the order by cash on delivery payment method, the refund will be transfer to Wallet or through Instapay to Your Bank account.
- You will be able to view your refund directly on your bank account within a few days, depending on your banking organization.
- Shipping Policy
1. Order Processing:
- Orders are processed within [3-5 business days] after Order or payment is received.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer the following shipping options:
- Standard Shipping: [3 business days in Cairo & Giza & 3-5 business days for all other destinations]
3. Shipping Locations:
- We currently ship to All Over Egypt Distinations.
5. Shipping Delays:
- While we strive to meet the estimated delivery times, please note that actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
6. Lost or Damaged Packages:
- If your package is lost or damaged during shipping, please contact us at [ customer service email : Info@Jovlyeg.com /phone number : 01111474552 ] within [7 days] of the expected delivery date.
- We will work with the carrier to resolve the issue and ensure your satisfaction.
7. Incorrect Address & Phone Number
- Please double-check your shipping address& Phone Number before submitting your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
9. Returns and Exchanges:
- For information on returns and exchanges, please refer to our Refund Policy .
10. Contact Us:
If you have any questions or concerns about your order, please contact us at [customer service email : Info@Jovlyeg.com /phone number : 01111474552].